Moment of Clarity, April 2011: I only want to help…
We all want to “help”. When we try we’re frequently rebuffed. What’s going on here?
We all want to “help”. When we try we’re frequently rebuffed. What’s going on here?
From Volume 4, Issue 4: Can you imagine toilet paper being the root cause of someone’s murder? Well, structurally, I can.
From Volume 4, Issue 4:This past week I had the pleasure of keynoting an organization and conducting an in-depth breakout session on the subject of communication. One attendee specifically chose to attend my breakout because she had a problem and was hoping I had the answer. She’s a member of a very experienced department (average age about 50 with an average tenure of 20 years) that had just been graced with a new manager—and things were not working out.