Archive | April, 2011

Moment of Clarity, April 2011: I only want to help…

We all want to “help”. When we try we’re frequently rebuffed. What’s going on here?

The Temporary State of Enemy-ness

From Volume 4, Issue 4: Can you imagine toilet paper being the root cause of someone’s murder? Well, structurally, I can.

Sorry, I Can’t Hear that Email

From Volume 4, Issue 4:This past week I had the pleasure of keynoting an organization and conducting an in-depth breakout session on the subject of communication. One attendee specifically chose to attend my breakout because she had a problem and was hoping I had the answer. She’s a member of a very experienced department (average age about 50 with an average tenure of 20 years) that had just been graced with a new manager—and things were not working out.