Month: May 2012
by You’ve Got Two Cheeks. Use Them!
From Volume 5, Issue 5“But I say to you, do not resist an evil person; but whoever slaps you on your right cheek, turn the other to him also.” Matthew 5:39
Some years ago I was involved in an organization with a terrific leader who had a habit of verbally dressing down a subset of direct reports. She said that she couldn’t get these direct reports to do what she needed to fulfill her commitments to her superiors without yelling, but yelling wasn’t creating any lasting change. So certain was she that these people needed her to yell at them that I could not get her to modify her behavior, so I resorted to Plan B.
The Art of Repairing a Broken Connection
From Volume 5, Issue 5You might relate to this experience. The other day, after scouring my databases for the phone number, I tried to call an old contact, only to be greeted with “You have reached a number that is no longer in service. Please check the number and try again.” I’d invested so much time in trying to connect, and now I was nowhere, faced with having to keep looking for a way to reach this person. And then I realized this happens all the time in our interactions, and simply because we don’t know how to reconnect, we lose the deal, the promotion, or even just our cool.