May 17, 2022

Being Right

From Volume 7, Issue 10:Personal note: I hate being wrong. I hate it so much that even when I was, I could argue my point ad nauseum until I prevailed. In many organizational circles, this trait is admired. It also produces armies of yes-men direct reports that allow little innovation or creative thinking.

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The Art of Repairing a Broken Connection

From Volume 5, Issue 5You might relate to this experience. The other day, after scouring my databases for the phone number, I tried to call an old contact, only to be greeted with “You have reached a number that is no longer in service. Please check the number and try again.” I’d invested so much time in trying to connect, and now I was nowhere, faced with having to keep looking for a way to reach this person. And then I realized this happens all the time in our interactions, and simply because we don’t know how to reconnect, we lose the deal, the promotion, or even just our cool.

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