From Volume 7, Issue 10:Personal note: I hate being wrong. I hate it so much that even when I was, I could argue my point ad nauseum until I prevailed. In many organizational circles, this trait is admired. It also produces armies of yes-men direct reports that allow little innovation or creative thinking.
From Volume 5, Issue 5You might relate to this experience. The other day, after scouring my databases for the phone number, I tried to call an old contact, only to be greeted with “You have reached a number that is no longer in service. Please check the number and try again.” I’d invested so much time in trying to connect, and now I was nowhere, faced with having to keep looking for a way to reach this person. And then I realized this happens all the time in our interactions, and simply because we don’t know how to reconnect, we lose the deal, the promotion, or even just our cool.