In the absence of a smile
by From Volume 15, Issue 6:Over a decade ago, I penned an article praising the value of a heartfelt joyful smile. To summarize, it spoke to the virtual impossibility of “faking” a real smile.
Tag: Communication
Valentine’s Day
From Volume 7, Issue 2: Let Me Rephrase That
“The more one judges, the less one loves.” —Honoré de Balzac
Love is in the air! It’s that time of year when flower shops do a booming business and chocolatiers guilt-trip us into buying sugary goodness nobody really needs. As I tend to question everything, my thoughts have naturally turned to the question of what love is. In this article, we look at the many faces of love and how we can possibly bring more meaning and clarity to our relationships with our valentines by going beyond love.
Picture This: Why Communicating Through Text Is Challenging
From Volume 5, Issue 10:Back in the 1970s, a researcher named Albert Mehrabian explored how we communicate. He discovered that when a dialogue between two people involves more than simple data (“What time’s the meeting?” “8:15.” “OK.”), and contains information about feelings, moods, or attitudes, words are trusted only 7% of the time, vocal tonality 38% of the time, and facial expression and body language 55% of the time. Now where does that leave the text-based communicator?