April 25, 2024

Breaking Down the Bureaucracy Within

From Volume 5, Issue 6:A client I worked with about 20 years ago recently discovered something shocking. The carefully created process his company developed to get from initial meeting to satisfied client—a process that worked well when I was working with them—had ballooned from 40 steps to more than 600! It had become a monster. As we discussed his problem, I realized that organizations are just bigger versions of ourselves, and that we’re all in danger of creating these kinds of monsters within.

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