March 29, 2024

Sorry, I Can’t Hear that Email

From Volume 4, Issue 4:This past week I had the pleasure of keynoting an organization and conducting an in-depth breakout session on the subject of communication. One attendee specifically chose to attend my breakout because she had a problem and was hoping I had the answer. She’s a member of a very experienced department (average age about 50 with an average tenure of 20 years) that had just been graced with a new manager—and things were not working out.

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