May 17, 2022

The Expectation/Frustration Connection

From Volume 5, Issue 12:According to my dictionary, the term “expectation” was first used about 1540 in the Common Era. In about 1555, the term “frustration” appeared…and they’ve been linked ever since. It seems frustration has been following expectation for almost 500 years. If you got rid of one, could you get rid of the other?

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Putting an End to Suffering

From Volume 5, Issue 10:Pain is inevitable. Suffering is optional. It’s a Buddhist proverb, and I’d like to thank Jeff V. for putting it out there a week or so ago. Essentially, this proverb explores the concept that pain is what the outside world does to you, and suffering is what you do to yourself. It’s a very important lesson for all of us.

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It’s Always the Other Guy

From Volume 5, Issue 9:Since I deal in frustration, stress, and struggle, I’m frequently engaged by leaders to work my magic on their teams. The problem, these leaders often suggest, is that people have a hard time listening. They make the same mistakes repeatedly, or don’t communicate well with the team. They are the source of the boss’s frustration, stress, and struggle, and my job is to change them. But what’s the one thing all these people who cause so many issues have in common? Their leader!

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May the Process Be with You

From Volume 5, Issue 2Yoda once said “Do or not do. There is no try.” I’ve found those words less than helpful. In almost 35 years of working with teams to improve results, sales, market penetration, and team solidarity, as well as reach a myriad of other goals, I never saw anyone, as Nike says, “Just Do It.” But I have seen a lot of success using the process I recommend.

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Moment of Clarity December 2011, Anticipation

From Volume 4, Issue 12 This is the time of year when anticipation runs rampant. Kids expect Santa to supply them with everything they see on TV. We expect warmth and humility from assembled and compressed families….World Peace wouldn’t be all bad either. This month’s Moment of Clarity puts anticipation in perspective with results. Managing expectations can be the key to reducing frustration and friction,

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